BLC: Overhyped technology is always a concern when it comes to prioritizing investments and resources. How can a company stay apprised of game changers like quantum, AI, and the metaverse, while thinking holistically and putting the company on a strong technology footing for the future?
KEMP: Recent history is rife with examples of technologies that promised significant change but was much ado about nothing. On the other hand, home computers, smartphones, and other innovations surprised us and have driven profound cultural change, spawned multibillion-dollar industries, and become fundamental in our daily personal and professional lives.
AI and the metaverse are fundamentally going to change the way we interact with technology. ChatGPT has grabbed a lot of attention recently with its amazing capabilities and speed for answering questions, writing papers, or developing code.
While the metaverse has not yet had its watershed moment of adoption, there are numerous companies about to release augmented reality hardware and software. As the technology becomes more affordable and mainstream, we’ll see if it becomes widely adopted.
Here are four keys to putting the organization on a strong footing: Stay informed and incorporate technology disruption into strategic discussions; widen your tech talent beyond traditional computing skills; partner with universities, research institutes, and industry peers on common challenges; and consider the adequacy of the organization’s R&D level for tech and the future.
Ultimately, a holistic approach is about covering the risks and positioning the company for the opportunities—which there will be plenty of as these emerging technologies come into the mainstream, like we’re seeing now with AI.